Artificial Intelligence (AI) technologies are crowding global, regional and local news cycles and conversations across all industries, in a manner reminiscent of the launch of the World Wide Web in the 1990s. The introduction of a new generative technology that can be used in nearly every industry and business has stirred up unprecedented interest among IT leaders and the C-suite.
For the procurement function in particular, AI promises to drive efficiency and improve productivity in several areas by performing more administrative tasks, allowing procurement professionals to focus on strategic priorities. As we start to enter a new era of smart buying, senior leaders in the public and private sectors are seeking ways to enhance their operational prowess, whilst also saving on costs.
Integrating AI into management strategies is an important step forward in revenue and cost-cutting approaches, with nearly half of senior leaders agreeing that AI will impact their bottom line in 2024 and 56% prioritising use cases that immediately impact revenue or cost.
On the flipside, significant questions remain about how this technology will work in reality and whether its accuracy and ethics can be relied upon for impactful decision-making. Procurement departments must also review their current IT systems and the data within them to ensure they are ready for such tools. AI is not a magic wand; to reap meaningful benefits, a certain level of IT housekeeping is needed ahead of implementation.
The use cases for AI in procurement
Despite the hype, specific AI use cases and opportunities have yet to be determined across many different businesses and industries. However, for procurement, the value-add opportunities for AI models are already emerging across the entire lifecycle. We are witnessing an initial wave of automation, including the streamlining of tasks like document generation and data analysis, which leads to increased accuracy, improved efficiency, and reduced operational costs.
Take finding suppliers as an example. AI-powered supplier discovery platforms match procurement needs with a vast database of suppliers. From there, AI can suggest potential suppliers based on past interactions and performance metrics. AI can also perform dynamic supplier evaluation, analysing suppliers based on various parameters including delivery times, quality, pricing, and customer satisfaction. AI expedites and increases the frequency of supplier searches, making ongoing recommendations regarding potential new suppliers, as well as improving the quality of supplier selections by leveraging data effectively.
Procurement leaders can also utilise AI models to accelerate the creation, distribution, and analysis of documents including Requests for Proposals (RFPs), Request for Quote (RFQs) and Requests for Information (RFIs) – therefore accelerating and improving the accuracy of the sourcing and comparison process.
Beyond increasing efficiencies, this speaks to a big concern for procurement leaders: attracting and retaining the right national talent, at a time when many companies note capacity and capability problems within their teams. Organisations either don’t have enough people or their existing teams don’t have the right skill set needed to elevate Procurement. AI-enabled systems can be vital in this situation by enabling teams to continuously monitor contract performance, KPIs, deadlines, deliverables, and compliance metrics. AI could liberate procurement professionals from repetitive responsibilities, allowing them to focus on high-value tasks such as strategic planning and creative problem-solving.
As AI and large language model (LLM) integrations extend beyond task automation and provide insights on key trends, supplier performance, and risk assessments, this will empower Procurement to make swift data-driven decisions, enabling a shift towards a role emphasising emotional intelligence, nuanced decision-making, and relationship management. This transition will be a key factor in attracting and retaining the right talent in the team.
The use cases for AI within procurement are evident – but technology and data can only take you so far. The human elements of building and maintaining relationships with suppliers and cross-functionally within the business will remain crucial. Procurement should therefore focus on using AI as an ally to facilitate better supplier outcomes and navigate complex negotiations, with human emotional intelligence as the main driver.
Ultimately, the best outcomes will be formed through a combination of both human and artificial intelligence, and, as with any transformation, the right procedures and training need to be put in place to make this happen.
The barriers to AI integration
But new technologies always bring questions, fears, and misconceptions – and AI is no different. Can we trust the process? Will an outcome follow the right protocol, regulations, and ethical practices? Currently, fewer than half of people are willing to trust AI systems; yet trust must be built up before we can capitalise on AI-driven recommendations.
A common misconception about AI is that this technology will replace humans and the work they do. However, rather than replace, AI will augment the capabilities of procurement teams and, according to World Economic Forum, the potential benefit impact of AI in the Middle East is expected to be around $320 billion by 2030.
When it comes to harnessing the power of AI, however, procurement leaders must be aware of potential biases and inaccuracies that may be present in AI models and how this can influence decision-making and recommendations. Incomplete, inconsistent, or poor-quality data can limit AI’s effectiveness, which could lead to biased supplier selections, misjudgement of market or industry trends, or incorrect predictions about supplier performance. Inaccurate or biased AI-driven decisions in procurement can also have ethical implications, impacting supplier relationships, fairness, and trust within the supply chain ecosystem.
Ensuring the ethical use of AI in procurement, especially for data privacy and supplier relationships, is a challenge that the region’s government procurement leaders must carefully navigate when implementing AI into their organisation. To minimise risks, organisations must critically evaluate AI solutions during the selection process and set up regular reviews to ensure continuous alignment with industry-standard practices.
Paving the way for AI success in procurement
For procurement leaders to implement and effectively deploy AI, their teams must have their house in order before implementation. This might involve ensuring robust data validation and cleansing processes to minimise biases and inaccuracies in the data that is used to supplement and train the AI models. AI models will operate at their best if the internal processes of the organisation are set up for the system to automatically track, analyse, and provide insights autonomously.
In the world of procurement, where efficiency, cost optimisation, and strategic decision-making are paramount, AI promises to be a game-changer. Advanced capabilities could see AI enhance intricate negotiations, predict market trends, and contribute to sustainability initiatives. Guided by AI-driven insights, the procurement professional’s role is likely to become less reactive and more strategic – but for this to happen, procurement teams must start on the right foot and have the right set-up and processes in place.
So, the question is… are we ready to and capable of propelling procurement into new territories through the synergy of human intelligence and AI prowess? Buying better is closer than we think: AI’s impact is likely to be vast and if embraced and correctly deployed, Procurement could be at the heart of it.
