Dubai Corporation for Consumer Protection and Fair Trade (DCCPFT), a part of Dubai Department of Economy and Tourism (DET), is continuing to conduct a series of inspection tours, awareness campaigns and meetings with market traders and consumers during the Holy Month of Ramadan. The efforts aim to ensure that markets are ready to meet the expected rise in demand while also adhering to regulated prices during this period of the year.
DCCPFT inspection tours and awareness campaigns emphasise the importance of prominently displaying the consumer protection number and the contact information and numbers dedicated to receiving customer complaints. This is aimed at educating both traders and consumers about their respective rights and responsibilities, along with ensuring adherence to regulated prices during the Holy Month of Ramadan.
Ahmad Ali Moussa, Director of the Consumer Protection Department, said: “As part of our ongoing initiatives, DCCPFT has been continuously conducting on-site visits across various Dubai markets almost daily, and we are committed to these visits until the end of the Holy Month. Our team has engaged in constructive meetings with traders and consumers, educating them about their rights and responsibilities, and encouraging adherence to proper trading practices and consumer protection within the various markets of the emirate. Additionally, we remain heavily focused on resolving customer complaints promptly through the various available avenues.”
Ahmad underscored DCCPFT’s aim to build relations with traders and store owners, as well as consumers, strengthening the reputation of Dubai’s markets and enhancing transparency, thus contributing towards realising the aspiration of the visionary leadership to make Dubai the best city to visit, live and work in.
Recently, field tours have covered many destinations that usually witness increasing demand during the Holy Month, including the Fruit and Vegetable Market in Al Warsan, the Waterfront Market in Deira, Union Coop at Etihad Mall, Carrefour City Centre Mirdif, Spinneys Jumeirah Branch, in addition to Spice Souk, Textile Souk and Gold Souk, as well as the Al Ras Wholesale Market, with plans for more tours throughout the Holy Month of Ramadan.
About Dubai Department of Economy and Tourism (DET)
With the ultimate vision of making Dubai the world’s leading commercial centre, investment hub and tourism destination, Dubai Department of Economy and Tourism (DET) is mandated to support the Government in positioning the emirate as a major hub for global economy and tourism, and in boosting the city’s economic and tourism competitiveness indicators, in line with the goals of the Dubai Economic Agenda, D33, which aims to double the size of the emirate’s economy and consolidate its position among the top three global cities over the next decade.
Under this remit, DET is driving efforts to further enhance Dubai’s diversified, innovative service-based economy to attract top global talent, deliver a world-class business environment and accelerate productivity growth. Additionally, DET is supporting Dubai’s vision to become the world’s best city to visit, live and work in by promoting its diverse destination proposition, unique lifestyle and outstanding quality of life, overall.
DET is the principal authority for planning, supervising, developing and marketing Dubai’s business and tourism sectors. It is also responsible for licensing and classifying all types of businesses, including hotels, tour operators and travel agents. DET’s portfolio includes Dubai Economic Development Corporation (DEDC), Dubai Business Licence Corporation (DBLC), Dubai Corporation for Consumer Protection and Fair Trade (DCCPFT), Dubai SME, Dubai Corporation for Tourism and Commerce Marketing (DCTCM), Dubai Festivals and Retail Establishment (DFRE) and Dubai College of Tourism (DCT).
About Dubai Corporation for Consumer Protection & Fair Trade (DCCPFT):
Dubai Corporation for Consumer Protection & Fair Trade (DCCPFT) is a subsidiary of Dubai Department of Economy and Tourism (DET). DCCPFT seeks to create a conducive environment for fair trade and competition, drive economic stability by ensuring consumer and business protection and enhance the competitiveness of the business sector by curbing practices that negatively impact the market. It also ensures that new regulations are implemented in a business-friendly manner; promotes justice, transparency and fair competition; and supports the optimal functioning of the market for enterprises.
DCCPFT is also tasked with developing plans and policies related to fair trade and competitiveness and protection of consumer rights. The Corporation develops programmes and initiatives aligned with DET’s strategy and the Dubai Economic Agenda, D33, to protect intellectual property rights, review and resolve complaints filed by commercial establishments and consumers and organise awareness campaigns to promote consumer rights, fair trade and competition.
