Are you on the journey of creating a regional or global service brand and want to support your outlets in having a consistent brand experience, strong service level and unique culture? Then a Group Guideline and Training Programme may be a great solution for you. This article explores the value of a Group Program within […]
Having lived through the era when HR was still personnel, a minor division of the accounts department, and seen the huge changes in technology and attitudes in HR since the 70’s, I find myself struggling with the realities of Talent Management in the Middle East. Let me say that I am huge fan of personal […]
In my first training a few years ago, I felt the huge difference between being a trainer and a trainee. Later on, I knew, after delivering number of courses, that each trainee has his/her own perceptions, motivations, needs and expectations of the course subject and even the trainer delivering the course. Usually attendees receive an […]
Every great service organization aims to train associates to develop magic, or as we call it in the hospitality language “WOW” service. Service oriented organizations that are constantly growing, evolving and succeeding are focused not only on the customer service per se, but in creating a culture where associates deliver consistently “wow” service. They realize […]
November 22nd marks the Lebanese Independence Day. This small country that I call home has been through a lot in its young existence. Wars were waged, innocent people have died and people are constantly praying to see the light at the end of the tunnel. But, you’ll always find Lebanese citizens expressing their love for […]
Tell us about your background. In 2009 I graduated from high school and headed to the US to continue my undergraduate studies at Rochester institute of technology. 2 years later the university opened a branch in Dubai (DSOA) and I moved back to Dubai and graduated from RIT Dubai in 2015. After graduating from RIT […]
Finding the right team is critical for a startup’s success and most aren’t taking the right approach, finds research from the University of Maryland’s Robert H. Smith School of Business. With the right strategy – a mix that has founders both liking each other due to shared values and experiences and having the proper complementary skills and […]
From the garage of a small home started a journey with the crystallization of an idea in the mind of a 30-year-old American young man. At the time, his capital amounted to zero. Added to that, he was not optimistic about the success of his idea. In 1995, he worked for a company that operates […]
Starting your own business always sounds like a good idea but still risky, isn’t it? The business environment has been changed since covid19, which is a big opportunity for startups to enter the market. Funding was always the first step when thinking about starting a business, but it’s not anymore. Startup: You don’t need an […]
Entrepreneurs are the rock stars of the 21st century. From the early trend setters (Jobs, Gates) to the internet 2.0 superstars (Zuckerberg, Dorsey) and finally to the new kids on the block (Kalanick, Spiegel), society today reveres those who dare to dream bigger and farther than the rest of humanity. Make no mistake – these […]
