Tell us about yourself and your background. My name is Justyna and I’m originally from the Czech Republic. I came to Dubai a few years ago and immediately fell in love with the city. My background is actually in International Relations, but I’ve always had a passion for cosmetics, wellness and skincare. Now, as the […]
Please tell us about yourself and your background. I am the CEO & Co-Founder of mimojo, the brand-new cashback rewards app. I began my career in the UAE over 20 years ago with Motivate Publishing, and later held senior management roles at TMF and the Entertainer. While working in the loyalty and reward space, merchants […]
In the fast-paced and competitive landscape of today’s business world, retaining skilled and satisfied employees is more critical than ever. Employee turnover not only disrupts the continuity of operations but also incurs significant costs. Surprisingly, many employers neglect to identify and address the happiness and well-being of their staff, which often leads to high turnover […]
Finding the right team members with the right kind of skills and a lot of chemistry to boot is not easy for any organization, but it can be particularly stressful for a social enterprise and for startups. Social enterprises compete against for-profit companies for top talent and usually cannot offer the same sized paycheck, but […]
In NLP terms, the Meta Programmes are the ways of thinking that motivate us. You will probably know about this from different names and other perspectives in the behavioural and psychometric assessments now used in business. We know that Meta Programmes are not static and can change depending on the circumstances. For example, when someone […]
Are you on the journey of creating a regional or global service brand and want to support your outlets in having a consistent brand experience, strong service level and unique culture? Then a Group Guideline and Training Programme may be a great solution for you. This article explores the value of a Group Program within […]
Having lived through the era when HR was still personnel, a minor division of the accounts department, and seen the huge changes in technology and attitudes in HR since the 70’s, I find myself struggling with the realities of Talent Management in the Middle East. Let me say that I am huge fan of personal […]
In my first training a few years ago, I felt the huge difference between being a trainer and a trainee. Later on, I knew, after delivering number of courses, that each trainee has his/her own perceptions, motivations, needs and expectations of the course subject and even the trainer delivering the course. Usually attendees receive an […]
Every great service organization aims to train associates to develop magic, or as we call it in the hospitality language “WOW” service. Service oriented organizations that are constantly growing, evolving and succeeding are focused not only on the customer service per se, but in creating a culture where associates deliver consistently “wow” service. They realize […]
November 22nd marks the Lebanese Independence Day. This small country that I call home has been through a lot in its young existence. Wars were waged, innocent people have died and people are constantly praying to see the light at the end of the tunnel. But, you’ll always find Lebanese citizens expressing their love for […]
