Evaluating Your Team: Designing Reaction Level Surveys

Nearly sixty years ago, Donald Kirkpatrick developed the now ubiquitous four-level training evaluation model. The four levels were: reaction, learning, behavior, and results. Each level increased in complexity from a measurement standpoint, while providing even richer information about the value and impact of training programs. Other theorists have since suggested adding a fifth level, such […]

Moderating Technology Within HR Related Functions

THE DILEMMA The meeting room buzzed with sounds of feverish optimism. Recently purchased software to streamline the HR-related functions within the organization was yielding positive results. Everyone grew quiet as the CEO entered the room with the HR Director to address other members of the senior management. The solemn expression on his face foretold the […]

Managing Work Teams

In recent HR training programs that I have conducted throughout the EMEA region, one topic that seems to dominate discussions and problem analysis revolves around internal team development and promotional opportunities, and the impact that managers have in either supporting or discouraging such activities. Organizational work teams are stronger when they are more diverse, from […]