The difference in behavior between the way an employee treats the customer and an employee interacts with team members can be vastly different. They may display the utmost courtesy in customer service, the friendliness you wish for, the radiating and beautiful smile, the “Yes I Can” attitude, and so on… only to later step out […]
When it comes to discussing or studying factors and dynamics affecting team building in a corporate context, we come across many models and theories, most of which may be very effective in their own right as they are either based on research, personal experiences, or observations of the one who presents them. Similarly, I had […]
This article is not going to share any secrets of success or business models etc. While writing this I recapped my discussions, discussions held in the recent past with a number of my colleagues, juniors, peers and seniors. There were some common points which were discussed by many, one of them was boss management and […]
In the roughly 30 years since the first commercial internet browser was created, “being digital” has become the mantra for business survival. Digital efforts have been proliferating greatly as companies work to catch up with technological innovation—and COVID-19 massively accelerated the pace. Yet, despite having put so much energy and investment into digitizing, most companies […]
Tell us about yourself and your background and your journey to founding UniHawk. I always wanted to travel outside of India to study overseas. Taking up a job at a call-centre to overcome the financial challenges, while at the same time honing my English language skills, I earned a scholarship to pursue my higher studies […]
OpenAI that announced ChatGPT, the viral AI-powered chatbot that can write essays, emails, poems and even computer code is making waves in the news. In the same context, Colin Crowley – CX Advisor for Freshworks Inc. (NASDAQ: FRSH), a software company empowering the people who power businesses has offered some exclusive thoughts on how chatbots […]
How did you find yourself launching TwinsPlusArabia? I have been on a mission since 2011 to create a warm, enveloping community that offers invaluable support to all parents on, or just starting, the unique and rewarding journey of bearing and raising multiples. A site dedicated to Twins, Triplets and more felt like a natural extension […]
The devastating impact of the global pandemic has halted – or reversed – years of progress on poverty, health and education. COVID-19 has been particularly detrimental to women, and to the hard work and progress thus far achieved towards gender equality. Gender equality is seen as both a fundamental human right and an essential foundation […]
We all desire to work in a harmonious workplace. For our team to have gelled and for decisions to be made smoothly with unanimous support for all shared ideas and suggestions. Surely that’s the goal for all teams, less friction equals less stress which equals better performance. That’s why corporations spend money and invest time […]
Tell us about yourself, your background and what it is you do Born and brought up in Singapore, of Indian-Arab origin, one of my biggest gift is to have studied Chinese in school for the first 12 years of my education. I am effectively multi-lingual in English, Mandarin, Tamil and English. I had my first […]
