HID, a worldwide leader in trusted identity and biometric authentication solutions, recently published its State of Mass Transit Ticketing Hardware Report 2025 based on a survey of 102 mass transit providers worldwide.
Five key priorities that decision-makers should consider emerging from this year’s survey findings:
- Reducing reliance on cash payments to streamline fare collection and operations
About 43% of agencies aim to implement contactless ticketing systems, with 88% planning
deployment within the next 12–24 months.
- Enhancing passenger experience by prioritizing convenience and faster ticketing transactions
Nearly two-thirds of agencies rank user-friendly interfaces as the most important feature in
ticketing hardware.
- Expanding contactless and mobile payment options to address rising demand
Open-loop EMV contactless systems remain a top priority, with 43% of agencies planning deployments within the next five years. Europe currently leads mobile ticketing adoption, with 86% of their agencies using app-based solutions, compared to 58% globally.
- Collecting detailed ridership data to inform strategic decision-makers
More than half of respondents say they will prioritize single ticketing interfaces that can read multiple ticket types, are user-friendly and provide data.
- Reducing dependency on proprietary ticketing systems by adopting flexible, open-architecture solutions
Solutions built on open architecture are a high priority for 40% of respondents, indicating the need for solutions to evolve as the industry’s needs change. Proprietary technology remains a significant hurdle, particularly in Latin America and the Asia-Pacific.
Mass transit fare collection and ticketing processes are undergoing a passenger-centric revolution driven by technology, making it essential for agencies to select the right partner and hardware solutions that can evolve alongside industry demands.
The full report includes additional global data and further analysis. Read it here (https://hid.link/transit-report-2025).
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About HID
HID powers the trusted identities of the world’s people, places and things. We make it possible for people to transact safely, work productively and travel freely. Our trusted identity solutions give people convenient access to physical and digital places and connect thingsthat can be identified, verified and tracked digitally. Millions of people around the world use HID’s products and services to navigate their everyday lives, and billions of things are connected through HID’s technology. We work with governments, educational institutions, hospitals, financial institutions, industrial businesses and some of the most innovative companies on the planet.
Headquartered in Austin, Texas, HID has over 4,500 employees worldwide and operates international offices that support more than 100 countries. HID is an ASSA ABLOY Group brand. For more information, visit www.hidglobal.com.
